To view your purchase history, log into your account (www.realestatelearninglibrary.ca, click on Profile, then select View Your Order/Billing History). The next screen allows you to change your billing address as well as display all the products you have purchased including access to your receipts.
Learning Library Inc. (www.learninglibrary.com) is the education technology provider powering Real Estate Learning Library Canada. Your purchase is valid and backed by a dedicated team of professionals and authorized by Real Estate Learning Library Canada and its partners.
If you require more information please contact our Support team.
If you wish to apply for a refund of any product purchased via this website it must be done within thirty (30) days of purchase date. Refund requests later than 30 days will not be accepted. A $25 processing fee will be applied for refunds of any product, excluding live webinars. NO refunds will be granted for completed products, archived webinars and video center subscriptions. To apply for a refund please contact our Support team. Please provide the following information:
*No credit card information required for refund. Refunds will be credited to the same credit card the original purchase was made on.
*The information contained in this Refund Policy supersedes any verbal or other written information that anyone may receive regarding this policy.
You may transfer payment between products available on this site only and only within 30 days of payment. Requests later than 30 days will not be accepted. A $25 processing fee will be applied for transfers of any product. NO transfers will be granted for completed products, live webinars, archived webinars and video center subscriptions. Decisions on fee transfers are done on case-by-case basis by site administrators. Please contact our Support team and provide the following information:
A purchase receipt is emailed to you instantly once any purchase has been made. If you do not receive or you need another copy:
Login to your account and visit the Catalog portion of the portal and click on “Edit My Account”. The next screen allows you to change your billing address and contact information as well as to display all the products you have purchased including access to your receipts, purchase history and any account information.
Unless otherwise noted, you will have access to your course for six months from the date of purchase. At that time the course will expire. Following the six months, up to 2 three-month extensions can be purchased for $49 each. If you still have not completed the course after purchasing 2 extensions then you must purchase the product again in full.
Certificates are sent shortly after completion via email to the email we have on your account. You must successfully complete any product before a certificate will be sent. If you have not received a completion certificate via email within 4 hours after you have successful completion please consider the options below:
This is generally a pop-up blocker issue with the browser you are using. When a certificate comes up blank it is because your pop-up blocker is preventing our server from populating your certificate with your information. You can try disabling your pop-up blocker, if that does not work please contact our Support team.team and your certificate will be forwarded to you. Click here for detailed description on how: www.nacubo.org/Documents/prof_dev/PopUpBlockers.pdf
The courses in our catalog automatically bookmark your place as you progress through the course. When you return to the course you will be asked to choose to begin again or launch where you left off.
Typically, this has to do with certain settings in your browser. We advise you to turn off your browser’s pop-up blocker program(s) as well as pop-up blockers within any other software you may have such as Google or Yahoo toolbars. Click here for detailed description on how: www.nacubo.org/Documents/prof_dev/PopUpBlockers.pdf
Most of the course slides or pages contain one or more hurdles which are mandated and required to be completed by the content provider and/or regulators before you can progress to the next page. Please make sure that you click on and review every object (box, link, icon or image) and listen to the audio or video in full (if applicable) on the specific screen in order to enable the course to move forward. If you are certain that you have followed these steps and you still cannot advance through the course please contact Support team.
If you wish to discuss any content related issues please contact the appropriate course provider. Learning Library Support does not provide content related support. The content provider information is found in the introduction module of each course. Contact Support team if you encounter any difficulties finding the right content provider.
You may take a final exam twice to meet or exceed passing score criteria; three or more attempts are subject to a $25.00 fee.
This issue will happen occasionally with Flash courses only. Some students will only see a white page without any text or pictures. This means that you either don’t have latest version of Adobe Flash Player or you don’t have Adobe Flash Player at all. Adobe Flash Player can be downloaded from the following site: www.adobe.com/products/flashplayer/. It’s FREE! (Educational Products without the big ‘T’ icon (for Tablet Friendly) are Flash-based.)
Courses have expiry dates and most of them expire 6 months from the date of purchase. The system would have sent you automated notifications to advise you of the expiry of your course and provide an offer to extend the course for a small fee. If you have missed the opportunity to extend your course, the course will need to be re-purchased in full.
Many products and all webinars are multi-platform, multi-device compatible. Look for those that have a large ‘T’ icon on the product page - that means you can take on any:
Those without the big ‘T’ icon will be the exception and are Flash based and are not fully compatible.
All coupon codes/gift certificates can be entered in the Coupon or Gift Card field provided within your shopping cart. If you do not see the discount applied it can be that the code has expired, the product is already on sale and the code cannot be used, or that it is not for the product that you have in your shopping cart. If you have any questions regarding the validity of your code please forward them to our Support team.